At Glowrieve, customer satisfaction is important to us. Please read our return and refund policy below.

1. Returns at the Time of Delivery

Customers may inspect their order in the presence of the delivery person. If any issue is found, the customer may return the parcel immediately without paying any additional return charges.

For prepaid orders, refunds will be processed within 7–10 business days after the return, following confirmation and communication with the customer.

2. Returns After Receiving the Product

Customers may request a return within 2 business days of receiving their order. Products must be unused, intact, and in their original packaging, subject to approval and applicable law.

In this case, customers must arrange and pay for the return courier service. Applicable delivery and packaging charges may also apply.

After receiving the courier receipt and necessary information, Glowrieve will initiate the refund process. It may take 7–10 business days for the refunded amount to reach the customer, depending on the payment method.

3. Missing Items in a Parcel

If one or more ordered items are missing from a parcel, customers may return the parcel or choose to receive the remaining items after paying for the items received, with the missing items’ value excluded from the payment.

Please contact Glowrieve customer support promptly if you experience this issue.

4. Contact Us

For return or refund assistance, please contact:

Email: care.glowrieve@gmail.com
Phone: 01898899031
Business Hours: 10:00 AM – 6:00 PM

All return and refund requests are handled in accordance with our policy and applicable Bangladesh law.

 

Glowrieve — Authentic Skincare. Confident Choices. Your Everyday Glow.